Use Case: Root-cause-analysis of gearbox problems

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Task: Root-cause-analysis of gearbox problems to support the clarification of liabilities in multi-million warranty case

Consline approach: Detailed analysis of problem descriptions with a new automatic gearbox by drivers in online discussion boards in seven countries – comparison of the defect characteristics of the customer OEM’s model to those of the competitor model with the same gearbox

Result: Evidence of identical defect characteristics with both car models, so that the defect is with a high probability attributable to the production of the component and not the assembly of the OEM

Customer benefit: Solid premise for the discussion of responsibility for the defect and thus the warranty claims

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