CIMS® Solutions & Services
The Consline Intelligence Management System CIMS combines the capabilities of Business Intelligence (BI), Qualitative Data Analysis (QDA) and Social Media Monitoring (SMM) Tools within a cloud-based Software-as-a-Service (SaaS)(see >CIMS functions).
The flexibility and multitude of functions in the CIMS allow an easy configuration and fast setup of user ready solutions. Please read more about our proven solutions by click on the following headlines:
Quality & Claims Platform
Quality & Claims Platform
The challenges for the quality management are completely differently processed complaints, claims and warranty cases from different channels. A comprehensive analysis is therefore difficult and, in our experience, often done on a case-by-case basis and with inadequate tools such as „DIY” software solutions or the „universal weapon“ Excel. In version 6.0, the Consline Intelligence Management System CIMS® offers an individually configurable, web-based platform solution for quality management.
Customers
- Quality Managers
- Warranty Managers
- Claim Managers
- Key Account Managers
Value for our customers
- Faster troubleshooting through cross-customer identification of defect patterns
- Assessment of imminent risks by combining claims and sales figures
- Improved root cause analysis through automatic translation and categorization of unstructured error and diagnosis descriptions
- Prioritization of quality measures based on reliable data
- All translations of content included
Input (examples)
- Product & Quality Data
- Defect Descriptions
- Diagnosis Data
- Repair Measures
- Regress Cases
- Warranty Cases
- Customer Complaints
- Sales Figures
Add-on services to our solution >see below
Product Safety Monitoring
Product Safety Monitoring
Consline AG has over 20 years of experience in performing active product monitoring obligations for companies. The CIMS Product Safety Monitoring fulfills both the >legal requirements and the >IT application security. The reliability of the monitoring is also proven by our >references.
Customers
- Product Safety Managers
- Pharmacovigilance Managers
- Compliance Dep.
- Quality Managers
- Attorneys
- Insurers
Value for our customers
- Avoiding / reducing expensive recalls
- Secure safety image
- Fulfill product observation liability (ProdSG / §823 BGB)
- Fulfill pharmacovigilance (Directive 2001/83/EC)
- Fullfil compliance obligations
Input (examples)
- Social Media Posts (User Generated Content)
- Any safety-relevant internal data
- Field & After Sales cases
- Technical safety-related publications
- Competitors safety issues
- Govermental safety databases e.g. NHTSA
- Police, fire department reports
- News
- Photos, videos, documents
Add-on services to our Product Safety Monitoring solution >see below
Quality Monitoring & Benchmarking
Quality Monitoring & Benchmarking
Consline AG is a continuous service provider for the worldwide monitoring of product and service quality of >leading companies e.g. from the automotive industry. With the CIMS Quality Monitoring of >external and internal Q-data sources, our customers realize cost savings in the millions, e.g. by >factory fix instead of expensive field fix or >root-cause-analyses. CIMS is also successfully used for the >further development of products based on real customer requirements and benchmarking.
Customers
- Quality Managers
- After Sales
- Corporte Planning
- Product Development
- Market Research
Value for our customers
- Improving products & services
- Facory fix instead of expensive field fix
- Product innovations
- Priorization of measures / updates
- Customer-centric development
Input (examples)
- Warranty data
- Customer complaints
- Market research
- Forums, social media, news
- Call centers
- Photos, videos, documents
Add-on services to our Quality Monitoring & Benchmarking >see below
Recall Monitoring
Recall Monitoring
Product recalls are of great importance for risk management, e.g. in industrial insurance and reinsurance companies. With CIMS® Recall Monitoring, all recalls relevant to the respective customer industry are systematically available – up-to-date, worldwide, structured, categorized and translated.
Customers
- Risk Managers
- Insurance Managers
- Risk Consultants
- Product Safety Managers
- Compliance Officers
- Attorneys
Value for our customers
- Supporting the risk management of industrial insurance and reinsurance companies
- Additional information for premium calculation
- Industry, country and customer-specific risk analyses
- Early identification of possible risks for manufacturers by monitoring recalls from competitors and partners
Input (examples)
- Recall notifications from data bases of country-specific or multinational authorities
- Accompanying original documents with error descriptions, dealer instructions etc.
- Press releases about the recall
- End customer experiences with the recall from online sources
Add-on services to our Recall Monitoring >see below
Qualitative Data Analysis (QDA)
Qualitative Data Analysis (QDA)
As a leading platform for the processing and analysis of qualitative data from a multitude of sources and formats, CIMS is the perfect solution for integrated qualitative and quantitative analysis of text, images and videos. As a cloud-based solution, no installation is necessary, project teams e.g. from >Corona or >pharma research are immediately able to cooperate on a common basis, the user interface is multilingual, content is translated automatically. Besides numerous user-friendly >functionalities such as e.g. the Case Editor with visual highlighting, this perfect combination of qualitative coding of all kinds and quantitative, graphic analysis is unique in the >field of QDA solutions.
Customers
- Scientists
- Authors of scientific papers
- Forensic researchers
- Innovation Managers
- International project & research teams
- NGOs
Value for our customers
- High efficient screening & evalution of multiplicity of documents
- Simultaneous qualitative & quantitative analyses
- Managing knowledge teamwork
- Managing multi-language information
Input (examples)
- Scientific or technical papers
- Internet content & sources
- Patient's or offender's records
- Minutes
- Ideas & suggestions
- Photos, videos, audio
Note: Consline AG supports non-commercial scientific studies and non-profit organizations by using CIMS free of charge for up to 12 months.
Add-on services to our QDA solution >see below
Social Media Monitoring (SMM)
Social Media Monitoring (SMM)
In order to achieve high quality protection of a company’s image, Social Media Monitoring has to achieve more than tracking of buzz words or influencers. With the flexible CIMS source manager and tools for >AI-based evaluation and prioritization of user posts in all languages, opinions and argumentation patterns on the Internet are visible in real time – and become an important basis for corporate communication and measures e.g. in the field of >new mobility services.
Customers
- CEOs
- PR Managers
- Communication Managers
- Marketing Managers
Value for our customers
- 360 degree understanding of company related perception and communication
- Realiable tracking and evaluation of communicational effects
- Managing multi-language communications
Input (examples)
- Owned Media
- Paid Media
- Earned Media
- Internet forums
- Influencer data
- Photos, videos, audio
Add-on services to our Social Media Monitoring >see below
Consline Add-on Services