CIMS® Solutions & Services

The Consline Intelligence Management System CIMS combines the capabilities of Business Intelligence (BI), Qualitative Data Analysis (QDA) and Social Media Monitoring (SMM) Tools within a cloud-based Software-as-a-Service (SaaS)(see >CIMS functions).

The flexibility and multitude of functions in the CIMS allow an easy configuration and fast setup of user ready solutions. Please read more about our proven solutions by click on the following headlines:


Quality & Claims Platform

The challenges for the quality management are completely differently processed complaints, claims and warranty cases from different channels. A comprehensive analysis is therefore difficult and, in our experience, often done on a case-by-case basis and with inadequate tools such as „DIY” software solutions or the „universal weapon“ Excel. In version 6.0, the Consline Intelligence Management System CIMS® offers an individually configurable, web-based platform solution for quality management.

Customers

Value for our customers

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Add-on services to our solution >see below


Product Safety Monitoring

Consline AG has over 20 years of experience in performing active product monitoring obligations for companies. The CIMS Product Safety Monitoring fulfills both the >legal requirements and the >IT application security. The reliability of the monitoring is also proven by our >references.

Customers

Value for our customers

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Add-on services to our Product Safety Monitoring solution >see below


Quality Monitoring & Benchmarking

Consline AG is a continuous service provider for the worldwide monitoring of product and service quality of >leading companies e.g. from the automotive industry. With the CIMS Quality Monitoring of >external and internal Q-data sources, our customers realize cost savings in the millions, e.g. by >factory fix instead of expensive field fix or >root-cause-analyses. CIMS is also successfully used for the >further development of products based on real customer requirements and benchmarking.

Customers

Value for our customers

Input (examples)

Add-on services to our Quality Monitoring & Benchmarking  >see below


Recall Monitoring

Product recalls are of great importance for risk management, e.g. in industrial insurance and reinsurance companies. With CIMS® Recall Monitoring, all recalls relevant to the respective customer industry are systematically available – up-to-date, worldwide, structured, categorized and translated.

Customers

Value for our customers

Input (examples)

Add-on services to our Recall Monitoring >see below


Qualitative Data Analysis (QDA)

As a leading platform for the processing and analysis of qualitative data from a multitude of sources and formats, CIMS is the perfect solution for integrated qualitative and quantitative analysis of text, images and videos. As a cloud-based solution, no installation is necessary, project teams e.g. from >Corona or >pharma research are immediately able to cooperate on a common basis, the user interface is multilingual, content is translated automatically. Besides numerous user-friendly >functionalities such as e.g. the Case Editor with visual highlighting, this perfect combination of qualitative coding of all kinds and quantitative, graphic analysis is unique in the >field of QDA solutions.

Customers

Value for our customers

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Note: Consline AG supports non-commercial scientific studies and non-profit organizations by using CIMS free of charge for up to 12 months.

Add-on services to our QDA solution >see below


Social Media Monitoring (SMM)

In order to achieve high quality protection of a company’s image, Social Media Monitoring has to achieve more than tracking of buzz words or influencers. With the flexible CIMS source manager and tools for >AI-based evaluation and prioritization of user posts in all languages, opinions and argumentation patterns on the Internet are visible in real time – and become an important basis for corporate communication and  measures e.g. in the field of >new mobility services.

Customers

Value for our customers

Input (examples)

Add-on services to our Social Media Monitoring >see below


Consline Add-on Services

  • CIMS user training

    Online or on-site training supported by manuals, videos and hotline

  • Dashboard setup

    Setup of sources, categories, rating rules, analysis dashboards, users, languages, rights & roles, workflow etc.

  • Reporting

    Pre-configuration of ready to use dashboard diagrams or CI adjusted Powerpoint based reporting procedures

  • Data source connection

    Configuration and extraction management of external or internal data sources containing different content formats

  • AI-supported coding

    Setup of AI based content selection or rating by full automatic or sample based AI training procedures

  • Translation services

    Automatic translation of input content from any language with/without manual correction to any user defined language

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