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Consline Executive Officer Dr. Dirk Scachtner explains Customer Voice Monitoring at the Technical Congress 2019

On 14th and 15th of March executives of the automotive industry met at the Technical Congress hosted by the VDA (German Automotive Association) in Berlin to discuss the future industry challenges. In front of participants from industry, politics, the public and the press keynotes and panel discussions by i.e. VW, Daimler and ZF highlighted aspects such as connectivity and automation, environmentally friendly vehicles and traffic safety. Consline again was sponsor and exhibitor this year and thanks every visitor of the booth for the constructive conversations, suggestions and ideas.

Cosnline Executive Officer Dr. Dirk Schachtner presents Product Monitoring online at the Qualität 2019

At the Qualität 2019 (Quality 2019) in Düsseldorf quality managers from various industries met to discuss the future of quality management. At his roundtable “Product monitoring online: What are the key factors?” Consline Executive Officer Dr. Dirk Schachtner presented how a precise monitoring of customer opinions supports product monitoring and gives valuable feedback for quality management. Consline AG thanks all participants of the conference for the constructive and stimulating talks during the roundtable and at the booth.

A keynote at the Automobilwoche Konferenz

Decision makers of the automotive industry meet at the Automobilwoche Konferenz, a conference hosted annually by the German trade magazine Automobilwoche. In keeping with its motto “Smart Data Smart Car” the conference is all about digitalization in the automotive market. Keynotes were given by BMW, Daimler, Heycar and Infineon.

Out of overall more than 150 applicants for the ”Deutscher Exzellenz-Preis” (German Excellence Award) Consline wins 2nd place in the category digital services B2B .

At the Automotive Diagnostics on the 19th and 20th of March automotive diagnostics experts will meet to discuss the latest trends, like automatization, connectivity and e-mobility. Consline executive officer Dr. Dirk Schachtner will explain in his presentation “Customer Voice Monitoring: Quality from a Driver`s Seat Perspective” how customer opinions can be used for important management decisions and for the reduction of quality cost as well as the improvement of service measures.

The Technical Congress is the flagship event of the VDA (German Association of the Automotive Industry). Annually it brings together the executives of the German and international automotive industry and offers the opportunity to exchange views about the latest topics and trends of the automotive industry. Consline AG will be a sponsor this year and is looking forward to visitors at its booth.

The Warranty Chain Management Conference in Orlando, Florida brings together executives from the warranty and service contract industry. Consline CEO Dr. Heinz van Deelen will show in his presentation “Customer Voice Monitoring to support quality management and goodwill decisions” how online customer opinions about products and services can be used to decrease warranty and quality cost as well as support goodwill decisions.

In 2019 the conference Qualität will focus on “new momentum for a viable quality management”. Consline will be represented by Executive Officer Dr. Dirk Schachtner and his roundtable: product monitoring online: What is relavant?”. He will highlight a recurring theme of the congress: The role of people in quality management. Consline is looking forward to visitors at its booth and participants of the round table.