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At the Automotive Diagnostics on the 19th and 20th of March automotive diagnostics experts will meet to discuss the latest trends, like automatization, connectivity and e-mobility. Consline executive officer Dr. Dirk Schachtner will explain in his presentation “Customer Voice Monitoring: Quality from a Driver`s Seat Perspective” how customer opinions can be used for important management decisions and for the reduction of quality cost as well as the improvement of service measures.
The Technical Congress is the flagship event of the VDA (German Association of the Automotive Industry). Annually it brings together the executives of the German and international automotive industry and offers the opportunity to exchange views about the latest topics and trends of the automotive industry. Consline AG will be a sponsor this year and is looking forward to visitors at its booth.
The Warranty Chain Management Conference in Orlando, Florida brings together executives from the warranty and service contract industry. Consline CEO Dr. Heinz van Deelen will show in his presentation “Customer Voice Monitoring to support quality management and goodwill decisions” how online customer opinions about products and services can be used to decrease warranty and quality cost as well as support goodwill decisions.
In 2019 the conference Qualität will focus on “new momentum for a viable quality management”. Consline will be represented by Executive Officer Dr. Dirk Schachtner and his roundtable: product monitoring online: What is relavant?”. He will highlight a recurring theme of the congress: The role of people in quality management. Consline is looking forward to visitors at its booth and participants of the round table.
Munich 12/12/2018. Consline AG has analyzed customer experiences with driver assistance systems in current premium models of the brands Audi, BMW and Mercedes-Benz. Evaluating the driving experiences published in online forums and social media in Germany, the study shows: Although there is an improvement compared with the results from a study in 2016, there is still considerable need for action.
Quality experts of automotive suppliers and OEMs met at the VDA QMC Regional Conference International in Nürnberg. In keynotes by Audi and Schaeffler, among others, the challenges of quality management in practice were pointed out: How can quality management be successfully implemented? Which requirements do product safety officers face?
The Monitoring Forum combines experiences from Social Media Monitoring users and service providers. How can Social Media Monitoring be implemented best? Which goals can be reached? How can the results be used and how do reports not end up in the bin? These questions were discussed thoroughly in keynotes and workshops. The overall conclusion: Tools will only get you so far, the human input is still indispensable to choose the data, analyze it and use the results sensibly.
Like in the years before Consline donates supports the UNICEF campaign “donations instead of gifts” for children in need in 2018. Read more about it here.