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Consline AG extends its Customer Insights Management System (CIMS) to all customer feedback channels: Customer experiences from social media, apps, complaint/warranty cases, market research studies and other sources are presented within one system in a condensed and comparable way. Thus, all content is ready for user-friendly qualitative and quantitative insights analyses.
Please > download < the full press release.
Munich, 25.10.2019: While Lime received the best ratings in the first Consline study on user experiences with e-scooter sharing, this company has lost its initial bonus completely: With high prices, worse app usability and – as found out in the first study – vehicles with risk of injury, Lime now ranks behind Circ, Tier and Voi from the user’s point of view.
Please download the full press release of the study (German only).
Again in 2019 Consline decided to donate the christmas card and gifts budget to UNICEF. Supporting kids and their families means more to Consline and our customers than receiving another christmas present.
We are happy to support this great UNICEF idea and if you feel inspired read about “donations instead of gifts” here: link to UNICEF-site
In cooperation with industry representatives, the German Federal Ministry for Economic Affairs and Energy, the Bundesnetzagentur and the Bundesanstalt für Materialforschung organized the “Deutsche Marktüberwachungskonferenz” (German Conference on Market Observation). The event focused on new aspects of the Regulation (EU) 2019/1020 on Market Surveillance and their impact on e-commerce, the future responsibilities of fulfillment providers and the implementation for different product areas. As the speakers and participants pointed out, the supervision of internet content is a real challenge, as the system prerequisites are yet to be established. Consline CEO Dr. Heinz van Deelen referred to the already established and transferable methods of active product observation on the Internet and discussed potentials for cooperation.
Product safety experts from OEMs like Aston Martin or Volvo and suppliers met at the 2nd Annual Safety Summit in Düsseldorf.
The participants from 14 countries discussed numerous topics like functional safety, Advanced Driving Assistance Systems (ADAS) and software security in connected cars.
In his discussions with the safety experts, Consline Executive Officer Dr. Dirk Schachtner explained the requirements of a reliable Internet Monitoring as an essential part of product observation in the field.
At the 3. Deutsch-chinesische Automobilkongress in Ingolstadt, 350 guests from China and Germany met the Ambassador of the People’s Republic of China, the Director of the Investment Promotion Agency of MOFCOM China and representants of the Bavarian Government.
Top managers of the Automotive Industry such as Audi CFO Alexander Seitz talked about their experiences and future plans on the world’s largest automotive market. Consline Executive Officers Dr. Heinz van Deelen and Dr. Dirk Schachtner discussed the peculiarities of Internet Monitoring on the Chinese market with the participants.
(German only) München, 23.07.2019: Während Lime mit der besten App Usability überzeugt, liegt die Circ App mit Abstand hinten. Im Gegensatz zu den Rollern von Tier, Circ und Voi wird aber die Fahrzeugqualität bei Lime kritisiert.
Zu diesen Ergebnissen kommt die neue Quality Experience Studie der Consline AG nach dem ersten Nutzungsmonat in Deutschland. Ausgewertet wurden 707 Nutzeraussagen zu den führenden Sharing Anbietern in Online-Quellen. Untersucht wurden die Kriterien Registrierung, App Usability, Fahrzeugqualität, Verfügbarkeit und Preis.
Die vollständige Pressemitteilung können Sie hier downloaden.