Milestones

Based on a clear company mission, Consline has
gradually developed a complete range of services
towards true “Customer Voice Monitoring”
since its foundation in 1999.

Due to the dynamic development in the fields of internet, content management, groupware and portal servers, supporting systems have been permanently advanced and extended with regard to functionality, user friendliness and media/language integration.

The Consline Management considers growth as the power to create and increase value for their customers.

With its unique appraoch and range of services, Consline was able to gain leading industry groups as customers. By supplying convincing quality, high benefits and continuous advancement, Consline AG can refer to long lasting partnerships with many customers.

2017.01

As chairman of Consline AG and an expert for online product monitoring Dr. Heinz van Deelen again lectures at a management congress, organized by a leading automotive manufacturer. The topic is product liability

2016.06

Two leading automotive suppliers choose Consline AG for reliable online product monitoring

2016.04

Consline and Daimler present “Voice of the customer” – Social Media as an early warning system for quality management - at the 51st BVM Congress of German Market Research in Berlin

2016.04

A report by Prof. Dr. Klindt, Noerr LLP, confirms Consline´s Internet monitoring approach as a reliable method meeting the legal requirements of product observation (product monitoring). Additionally, the expert report clarifies the regulations with regards to extent and corporate organization of product observation depending on company size and the products´ degree of hazard

2016.04

Consline gives a presentation about the topic „The customer sensor – product and after sales performance from a customer´s point of view“ at the CTI Conference Automotive Diagnostic Systems on 05.04.2016

2015.10

For a leading European Premium Manufacturer Consline conducts a "Virtual Product Clinic" for the first time. The analysis of customer experiences with competitors´ driver assistance systems in six countries lead to the ideal conception of a brand new assistance architecture - based on identified benchmark systems and functions as well as innovative suggestions grounded in customer experiences

2015.07

Consline is selected to exhibit at the automotive innovation platform "Zulieferer Innovativ" of the Bayern Innovativ Initiative. Consline displays Customer Voice Monitoring and the all new CIMS Productvideo to visitors from automotive industry

2015.06

Presentation of new Product Video on the Consline Intelligence Management System - CIMS

2015.06

Closing of new frame contract with highly customer driven automotive OEM on Customer Voice Monitoring across full model range in seven countries

2015.04

Closing of two new frame-contracts with leading automotive OEMs on Customer Voice Monitoring for complete model range in 13 countries

2015.03

Launch of all-new Consline website in 6 languages highlighting the strategic direction on high-quality Customer Voice Monitoring

2014.10

Certification of CIMS 5.0 by Application Security Tests matching all security requests of international companies

2014.09

Successful release of new version of Consline Intelligence Management System (CIMS 5.0). This release offers 8 languages for the user interface (English, German, French, Italian, Spanish, Portuguese, Russian, Chinese), unlimited content languages and significant more functionality for individual analyses, reporting and alerts. Also flexible templates for use on smartphones, tablets and desktops are integrated.

2014.06

Integration of latest web content search, extraction and data structuring technology into workflow process of CIMS

2013.10

Relaunch of the Consline website based on a new Corporate Design and advanced portal technology. Release starts with English and German version, 6 languages will follow soon

2013.07

Expansion of the CIMS language area by Arabic and Korean

2013.03

Two more premium car manufacturers choose Consline as their partner for the worldwide monitoring of product, service and sales subjects on the internet (CIMS)

2012.10

Consline is the first company to introduce quality criteria for web-monitoring at the BITKOM KnowTech conference in October 2012 (publication in the conference proceedings)

2012.04

Launch of CIMS 4.0 with exteneded functionalities and new design: Integrated analysis, graphic and benchmarking functionalities, coverage of all languages for cockpit and content, multi-root for brand/country and functionality-specific categorisation

2012.02

Realisation of a benchmarking and feasibility study in the e-commerce area for a leading discounter

2012.01

Set-up of monitoring teams with dedicated Consultants being responsible for China, Russia, India and South America

2011.04

Finalisation of a comprehensive international study on the challenges and chances of e-mobility

2011.02

A leading FMCG group chooses Consline for the conceptual development of their new e-commerce business field

2010.12

A Leading automobile manufacturer chooses the Consline Intelligence Management System (CIMS) for the worlwide monitoring of product, service and company subjects

2010.09

The board of a German Top 5 energy utility group chooses Consline AG as strategy consultant for the further development of the group

2010.06

Consline gains another leading energy provider as customer in the field of Key Account Management

2009.12

Consline AG is awarded a ranking as leading company in the field of web-monitoring

2009.10

Relaunch of the Consline website as an interactive portal solution. Registered users have not only access to studies but can also subscribe to topics and subjects of interest. The Consline Intelligence Management System (CIMS) has been integrated into the website

2009.06

Consline extends its Web-Monitoring activities to the pharma sector. The methodology to survey and evaluate user-generated content has convinced an international pharma group to employ Consline's Web-Monitoring for phamaceutical research and benchmarking with competitors

2009.03

Enhancement of the Consline Intelligence Management System (CIMS) by, among others, a flexible source feed with automatic filters to integrate all types of media and news formats (print, TV, radio, online media, Web 2.0, social media). Further improvements focus on individual search and filter tools, hierarchical user administration and comprehensive analysis, reporting and editorial tools

2008.06

Consline publishes the first representative survey of the influence of online sources on buying decisions

2007.10

Consline integrates its Web-Monitoring into the intranet-based Consline Intelligence Management System (CIMS). CIMS allows for analyses per brand and country for international multi-brand groups. Moreover, it offers the unique possibility to conduct benchmarking comparisons. Consline's Web-Monitoring offers analyses and comparisons including diagrams and time series for the management level as well as detailed search engines and filters

2007.05

With its know-how in the area of key account management, Consline expands to the field of of customer relationship management for key accounts. Consline covers editorial tasks and the implementation of dialogue marketing with the key customers of an energy supplier

2006.06

For an energy supplier, Consline develops a continuous tracking of all marketing and advertising activities of its competitors. The unique approach to integrate all activities and measures makes cross-media effects transparent, while the reports are designed to suit managers' needs to get decision support for their own marketing activities

2006.04

A leading international oil and gas company assigns Consline AG with the exploration of the worldwide line pipe and OCTG supplier market. This mandate confirms Consline's expertise in the energy and steel/raw materials sector

2006.03

Consline moves into its new office located in Leonrodstraße 68, near Leonrodplatz and the Olympic Park. The extension mirrors the company's positive development. The technical infrastructure was further optimised with a complete GByte network, while the telephone system was transferred to CTI. Thus, Consline is ready to meet the growing demand for expert telephone interviews

2004.12

Consline AG celebrates its 5th anniversary among its team and friends of the company. The foundation of Consline AG took place on 3. December 1999

2004.02

Consline gains a leading retail group as customer for its Management-News-Service delivered to all Top-Managers worldwide

2003.09

Enhancement of Management News Service by user-controlled individualisation and modularisation

2003.08

Successful introduction of the new SMS "Management Alert Service" to provide immediate information for Top-Managers about events being critical for their business

2003.03

Successful improvement and introduction of Management News and Market Service for a leading car manufacturer

2002.02-08

Consline assists the "Hartz-Kommission" in the development and elaboration of new employment conceptions like "Mini Jobs" and "Ich AG". Realisation of European benchmark studies on labour market policy

2001.12

Consline develops the Management News Service for a leading energy company

2001.10

Consline moves into the office in Munich Neuhausen, Dom-Pedro-Str. 22

2000.11

Consline receives trademark rights for Europe, Japan an USA

2000.05

Appointment of founder Dr. Heinz van Deelen to be the CEO Consline AG

1999.12.03

Foundation of Consline AG by Dr. Heinz van Deelen

1999.10

Moving into the first office in Munich Schwabing, Hildeboldstrasse 1