Consline Executive Officer Dr. Dirk Schachtner at the CTI Automotive Diagnostics

Consline Executive Officer Dr. Dirk Schachtner highlights the importance of customer opinions at the CTI Automotive Diagnostics

At the CTI Automotive Diagnostics on the 19th and 20th of March automotive diagnostics experts met to discuss the latest trends, like automatization, connectivity and e-mobility. Consline executive officer Dr. Dirk Schachtner highlighted in his presentation “Customer Voice Monitoring: Quality from a Driver`s Seat Perspective” how customer opinions can be used for important management decisions and for the reduction of quality cost as well as the improvement of service measures.