Consline CEO Dr. Heinz van Deelen speaks at the Warranty Chain Management Conference

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The annual Warranty Chain Management Conference in Orlando, Florida brings together experts and executives in warranty management. The event focuses on new ideas, methods and tools for quality management but the organizers also intent to further strengthen warranty management as a discipline. Consline CEO Dr. Heinz van Deelen highlighted in his presentation how a precise monitoring of customer opinions can lower warranty and quality cost as well as support goodwill decisions.

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