Company Profile

The Consline Customer Voice Monitoring Services reveal insights based on real customer statements, identified from all relevant sources in the web, reviewed and evaluated by native speaking professionals and provided in a customizable structure on the in-house developed Consline Intelligence Management System (CIMS).

Idea and Mission

The idea of Customer Voice Monitoring can be traced back to the first years of the internet boom: Providing highly relevant, valid information as a solid basis for management decision-making.

The Internet can lead to an improvement in the quality of worldwide information supply for management and business decision making while helping to save time and costs. Since its establishment in 1999, Consline AG has supported leading companies with relevant, precise and complete data sets in order to better understand their customers, improve their products, save quality costs or lower the risk of a product fail. In order to structure the information provided from sources like social media channels, user generated content from the web 2.0, media and press and complement it with internal data the Consline Intelligence Management  System (CIMS) allows users to easily access all data from a single statement up to customer-specific reports.

Key Facts

  • Founded in 1999 by the sole shareholder and CEO Dr. Heinz van Deelen
  • Focus on providing bespoke market and competitor information for managers and specialists
  • Pioneer in the development of worldwide Web and Social Media Monitoring for permanent improvement of products, services and sales performance
  • Combination of management experience and technological competence in supplying and editing information
  • "Consline Intelligence Management System" (CIMS) for cross-media monitoring and analysis worldwide, available in all languages
  • Worldwide network of the most capable information providers in the fields of economy, technology and politics
  • Completely independent of corporate groups, media or politics
  • Special competencies in the energy, retail and automotive sector
  • Continuous growth since the company's foundation
  • Consline AG has 130 employees (02/2017)

With the Consline Intelligence Management System (CIMS), a web-based cockpit solution with an intuitive multi-language userinterface, customer voices are captured and analyzed.

Besides the original customer message, CIMS includes the correct translation and, based on precise categorization, tagging and tonality ratings it provides multiple options for specific filtering and analysis of the data.

Functions

Messages

  • Original comments
  • Correct translation
  • Customer-specific category set
  • Single statements with tonality and relevance rating

Analysis

  • Multitude of filtering options
  • Multiple display options and analysis tools
  • Data export functions

Reports

  • Weekly / monthly
    standard reporting
  • Ad-hoc reports

Alert function

  • Alerts on critical incidents
    via e-mail