Customer Voice Monitoring
- Product Observation
Consline AG is a pioneer in the field of complete and precise monitoring of customer voices and company information on the internet:
Since 1999 Consline has been supporting companies at the improvement of products, services and campaigns as well as a reliable product observation (product monitoring).
Doing so, Consline relies on a unique combination of state-of-the-art web technology, AI and international industry expertise.
Fully understand
your customers
your customers
more
less
- Identification of >95% of all customer voices based on specific relevance criteria of the client - guaranteed
- Processing of text, picture, video & audio posts
- Coverage of external (online forums, social media) and internal (customer/employer portals) sources by country and topic
- Client-specific categorization and rating of tonality and relevance
- Evaluation by native speaking industry experts
Improve products
focused and faster
focused and faster
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less
- Priorization of measures based on
real customer needs - Uncovering trends as well as critical singular events
- Reliable product observation (product monitoring)
- Detailed cause & effect analysis
- Tracking of measures regarding products and services
- Identification and processing of all customer voices on a daily basis
- 24/7 availability of all data and analysis functions
- Product launch monitoring
- Alert function based on user-specific criteria
- Fast ad hoc reports on call
News
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Consline at the Automobil-Elektronik Kongress -
product-monitoring.com: Consline AG introduces new information platform
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Consline at the Automotive News Europe Congress
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Dr. Dirk Schachtner presents at Europe’s leading Pharmacovigilance Congress
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Consline presents Customer Voice Monitoring at the Tech Days Munich
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Stifterverband awards Consline AG with Forschungssiegel
References
Leading companies trust in
Consline's Customer Voice Monitoring
Consline had the chance to work with leading companies from different industries over the past years.
More references you may find here…
