Customer Voice Monitoring
- Product Observation
Consline AG is a pioneer in the field of complete and precise monitoring of customer voices and company information on the internet:
Since 1999 Consline has been supporting companies at the improvement of products, services and campaigns as well as a reliable product observation (product monitoring).
Doing so, Consline relies on a unique combination of state-of-the-art web technology and international industry expertise.
Fully understand
your customers
your customers
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- Identification of >95% of all customer voices based on specific relevance criteria of the client - guaranteed
- Processing of text, picture, video & audio posts
- Country and topic specific source coverage
- Client-specific categorization and rating of tonality and relevance
- Evaluation by native speaking industry experts
Improve products
focused and faster
focused and faster
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- Priorization of measures based on
real customer needs - Uncovering trends as well as critical singluar events
- Reliable product observation (product monitoring)
- Detailled cause & effect analysis
- Identification and processing of all customer voices on a daily basis
- 24/7 availability of all data and analysis functions
- Alert function based on user-specific criteria
- Fast ad hoc reports on call
News
“The customer sensor” Consline presents at the International CTI Conference Automotive Diagnostic Systems 2016
more
References
Leading companies trust in
Consline's Customer Voice Monitoring
Consline had the chance to work with leading companies from different industries over the past years.
More references you may find here…
