Customer Voice Monitoring
- Product Observation
Consline AG is a pioneer in the field of complete and precise monitoring of customer voices and company information on the internet:
Since 1999 Consline has been supporting companies in improving their products, services and campaigns and in ensuring a reliable product monitoring. Doing so, Consline applies a unique combination of state-of-the-art web technology, Artificial Intelligence, competent employees and international industry expertise.
Fully understand
your customers
your customers
more
less
- Identification of >95% of all customer voices based on specific relevance criteria of the client - guaranteed
- Processing of text, picture, video & audio posts
- Coverage of external (online forums, social media) and internal (customer/employer portals) sources by country and topic
- Client-specific categorization and rating of tonality and relevance
- Evaluation by native speaking industry experts
Improve products
focused and faster
focused and faster
more
less
- Priorization of measures based on
real customer needs - Uncovering trends as well as critical singular events
- Reliable product observation (product monitoring)
- Detailed cause & effect analysis
- Tracking of measures regarding products and services
- Identification and processing of all customer voices on a daily basis
- 24/7 availability of all data and analysis functions
- Product launch monitoring
- Alert function based on user-specific criteria
- Fast ad hoc reports on call
News
-
UNICEF - donations instead of gifts -
25.-26.09.2019: Deutsche Marktüberwachungskonferenz Berlin
-
18./19.09.2019: Consline at the Automotive Safety Summit in Düsseldorf
-
17.09.2019: Consline at the 3. Deutsch-chinesischen Automobilkongress in Ingolstadt
-
23.08.2019 Amusing video: What customers experience with products and share on the net
-
Hamburg, 21.05.2019: Consline Executive Officer Dr. Dirk Schachtner at the BVM Kongress
References
Leading companies trust in
Consline's Customer Voice Monitoring
Consline had the chance to work with leading companies from different industries over the past years.
More references you may find here…
